Will COVID-19 affect my order?

Some products are fulfilled by me and are not affected by Covid-19 delays. For other products, please check Printful’s official page here: www.printful.com/covid-19. There may be delays in fulfillment and shipping and shipping is not available to some countries.

Do you run this store?

Yes and no! All tattoo and beauty related products are fulfilled by me. All other orders are fulfilled and shipped out by the awesome team over at Printful.

Does Printful ship worldwide?

Almost! Printful ships to most areas of the world but currently doesn’t ship to the following countries: Cuba, Iran, Crimea, Syria, and North Korea. Please check Printful’s website here for an up to date list. (UPDATE: There may be some additional limitations right now due to COVID-19.)

I placed an order but don’t have tracking info!

After you place your order it will take 3-7 days for fulfillment. Once your product is printed, it can take up to 48 hours to receive your tracking info. This will come as an email from the Printful team. For more info, you can read Printful’s FAQ here.

When will I get my order?

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

• USA: 5- 8 business days

• International: 10-20 business days

(UPDATE: There may be some additional delays right now due to COVID-19. Some orders may take more than 7 days to fulfill and ship out.)

Where will my order ship from?

Printful works with an on-demand order fulfillment company with facilities worldwide. They normally ship from whichever location will be the fastest based on location and stock availability.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address.

• Ask your local post office if they have your package.

• Stop by your neighbor’s doorstep  in case the courier left the package with them.

Pro tip: If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with me at lisadollbooking@gmail.com with your order number.

Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!

My order never arrived:

If your order did not arrive within the estimated delivery time, there may have been an issue with your shipping address. If this is the case, your order will have been returned to the Printful warehouse. Please contact support lisadollbooking@gmail.com with your updated shipping address. 

How are your products made?

Some products are custom made by professional companies based on my specifications. Others are from Printful, which is a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at lisadollbooking@gmail.com

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. Email us at lisadollbooking@gmail.com within 7 days with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you as soon as possible!

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at lisadollbooking@gmail.com

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at lisadollbooking@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at lisadollbooking@gmail.com within 7 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!